Terms and Conditions
Thank you for shopping. Please read the following Terms and Conditions carefully.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Hazardous materials or flammable liquids are exempt from being returned.
To complete your return, we require a receipt or proof of purchase to be emailed to customerservice@laticrete.com.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at +1.203.393.0010, or customerservice@laticrete.com.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@laticrete.com and send your item to:
ATTN: Returns
LATICRETE International, Inc.
4620 West 84th St.
Building II, Suite 200
Indianapolis, IN 46268-3816, USA
Shipping
After sending your receipt or proof of purchase to customerservice@laticrete.com and receiving confirmation, ship your return to:
ATTN: Returns
LATICRETE International, Inc.
4620 West 84th St.
Building II, Suite 200
Indianapolis, IN 46268-3816, USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.